How May I Help You?

When you call a seller, you're responding to the seller's request for help. This seller might have filled in an enquiry form or left a message on your answer-phone after seeing an advert.

Therefore, the most powerful way of building rapport and gathering information is to use an open question, such as

"How may I help you?"

"Please tell me about your circumstances".

An open question is non-intrusive because the seller would tell you what he / she wants you to know to begin with. A highly motivated seller will probably give you so much information that will save you from asking later on.

So start a call with an open question and listen up! You may get more information than you bargain for :-)

Kind regards,

John & Vincent